My complaint against the NHS for nearly killing me
I thought I’d share this rather disturbing experience with you. Below is my letter of complaint that I have submitted. I have omitted the names and places so it can remain anonymous.
Dear Sir/Madam
I am writing to make a Formal Complaint about a medication error that resulted in serious adverse consequences for me and my loved ones, and which nearly ended my life, during my recent inpatient psychiatric admission at @£$*&^> Hospital on *$^@&*^ ward.
I had been on large doses of benzodiazepines for approximately 8 weeks. Initially this comprised 10mg of diazepam three times a day. When this became insufficient to keep me from being agitated I had this medication changed to 1mg of clonazepam four times a day.
In the ward round on Monday 21st February 2011, my consultant, Dr &^$%^, decided to decrease the dose of this regular medication to 1mg in the morning, 0.5mg at lunchtime, 0.5mg in the evening and 1mg at night.
Instead of this change in prescription as instructed by Dr &*%$£%, Consultant Psychiatrist, clonazepam 0.5mg 3 times a day was mistakenly written up on the medication chart without the error being recognised immediately.
This sudden, precipitous decrease in my regular clonazepam dosage led to me entering an extremely unpleasant, distressing and psychiatrically catastrophic benzodiazepine withdrawal state. The most critical and potentially fatal consequence of this was that I suddenly became actively suicidal, left the hospital and bought large amounts of co-codamol with the full intention of ingesting them as a means of killing myself swiftly and effectively.
Thankfully I am alive to be able to state that I was able to give the tablets in to the nurses on the ward, thereby ensuring my physical safety. However, I believe it is indisputable that this sequence of events, directly attributable to the incorrect prescribing of my benzodiazepine medication, could so easily have had the most catastrophic and irreversible of consequences.
Other distressing, unpleasant and upsetting experiences I had to endure as a consequence of this medical accident were fainting, flu like symptoms, excess sweating, confusion, agitation, anxiety and problems with concentration.
The problem was rectified in the ward round on Thursday 24th by Dr &*£$@. The mistake was explained as a medication error. No apology was received.
I find that this kind of mistake and the attitude taken towards it by your clinical staff unacceptable in the extreme.
I wish for steps to be taken, especially considering the serious consequences in this incident (not to mention the near-suicide experience I endured), to minimise the risk of this kind of error afflicting other patients who are in similar predicaments to my own, particularly as so many psychiatric patients will not have had the privilege of my undergraduate and postgraduate biomedical sciences education and hence may not realise that there has been an error, the relationship of that error to their immediately dangerously plummeting mental state and hence that the error may go unnoticed.
I also believe and wish to request that I deserve a verbal and written apology from the person responsible, as well as consideration given to some gesture of compensation for the enormous distress and danger caused to me because of my predicament which was directly attributable to the negligent actions of those concerned.
Yours Faithfully
Jesus Christ! What a nightmare 😦 The letter is spot on – I hope you get the apologies and assurances that you deserve. Their incompetence (negligence) needs to be called up, so fair play to you.
fair play – i worked with was cco for someone who had a medication error given by the nurse who administered her depot,i was fuming and made a complaint on their behalf, i was told that the person concerned had to make the complaint,when i suggested to the person that they were well within their rights to make a complaint they declined citing the reason that they quite liked said nurse and did not to rock the boat,i was really dissapointed as it felt so wrong that a profesional nurse practicing for over 30years could get away with their negligence which is what it was, and cause the young person to relapse in spectacular fashion and end up back on a locked ward for two months – so good on you,we need more people like you who receive a service to complain when things are not right otherwise people get away with unacceptable practice
so i hope you get at the least an apology from the person/people concerned 🙂
Jeez! that is just awful! im glad you are ok now. Well done on such a carefulkly worded, and comanding letter. So many of us are too afraid of mental health stigmas to ‘make a fuss’ when it is clearly warranted like in your case. have they responded yet? xxx
That would have been a nightmare.. but you have written a sensible letter. Fuming and calling names doesn’t resolve our complaints. Btw any positive response from them?
Yes I have had a good response, they have 30 days to investigate and I have met with the investigator.
been there. seen it. my advice (not always possible obviosuly). know your meds. know your dose. check your meds. dont trust anyone. Benzo withdrawal – abruptly – can cause seizures and obviously suicidal thoughts and actions. The medical profession know and understand so little about our conditions that i just treat myself now. Ian. UK. BP2
Too true Ian
I was in too much of a state to notice at the time, I thought I was in the wrong and that was what my dose was supposed to be.
As for treating yourself, I guess that depends on the situation. I can go pretty damn bonkers sometimes so couldn’t manage on my own.
sure. i understand that. however , if you get to a resonably stable condition so you know what your are taking. take control. dont be bullied or pushed. its your life, your body and only you know how you really feel and how the meds are reacting. i was a valium addict for a couple of years , through incompetant psychiatrists. getting of that stuff was the hardest thing i have ever had to go through. including devasting bouts of depression and mania. take care
Also Izzi – if you want some more reading – these guys in Liverpool helped me. I owe them my life basically. http://www.cita.org.uk
sorry. they have changed. http://www.citawithdrawal.org.uk/
A most heartfelt and intriguing post….Please remain strong, and make sure you have supportive people around you.
– Jeff Emmerson (Canada)
Thanks Jeff